Privacy Policy – zs111 Pakistan Gaming Platform

1 Overview

zs111 (operating at zs111.win) provides online sports betting, casino games, live dealer tables and slot games to adult players in Pakistan. To deliver these services reliably and safely, we need to collect and process certain personal information about our users.

We take data privacy seriously. This Policy has been written in plain Pakistan English so that every player can understand exactly what data we hold, why we hold it, and what we do with it. We do not sell your personal data to third-party advertisers or marketing companies. We do not share your information beyond what is strictly necessary to run the platform and prevent fraud.

If you have any questions about how your data is handled at any point, you can reach our support team through the contact details in Section 14. We are happy to clarify anything in this Policy.

2 Data We Collect

The personal data we collect falls into the following categories:

Registration & Account Data

• Full name as provided during registration
• Date of birth (for age verification — 18+ only)
• Email address and contact number
• Username and encrypted account password
• Country and city of residence

Identity Verification Data

• Government-issued photo ID (CNIC or equivalent) when requested for verification
• Proof of address documentation where applicable
• Selfie or facial comparison image when required for account verification

Financial & Transaction Data

• PKR deposit and withdrawal amounts and dates
• Payment method identifiers (e.g., JazzCash or Easypaisa account reference, bank account details)
• Transaction history and account balance history

Gaming & Activity Data

• Bets placed, game sessions, sports markets selected and results
• Casino, slots and live dealer session history
• Login times, session duration and platform activity logs
• Bonus claims, wagering progress and promotional interactions

Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system and browser information
• App version if using the zs111 mobile app
• Cookie identifiers and session tokens

Communication Data

• Support chat transcripts and email correspondence
• Responses to surveys or feedback requests if you choose to participate

3 How We Collect Your Data

We collect personal data through the following means:

4 How We Use Your Data

zs111 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and processing login and password-related requests.
• Service delivery: Processing PKR deposits and withdrawals, settling sports bets, crediting casino winnings, applying bonuses and enabling access to all platform features.
• Age and identity verification: Confirming that players are aged 18 or above and that account information is accurate, as required by our responsible gaming commitments.
• Fraud prevention and security: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, money laundering and other prohibited activities.
• Customer support: Responding to your queries, resolving disputes, processing complaints and providing assistance with account issues.
• Platform improvement: Analysing usage patterns, game performance data and player feedback to improve the platform experience for Pakistani users.
• Communications: Sending account-related notifications, transaction confirmations, security alerts and, where you have opted in, promotional offers and bonus notifications.
• Responsible gaming: Monitoring for signs of problematic gaming behaviour and facilitating self-exclusion or limit-setting requests when players raise concerns.

We do not use your personal data to make fully automated decisions that significantly affect you without any human involvement. Any account action resulting from automated fraud detection is reviewed by a member of our team before a final decision is made.

5 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have registered for — including deposits, withdrawals, betting and casino access.
• Legitimate interests: Fraud detection, platform security, abuse prevention and platform analytics are carried out in the legitimate interests of zs111 and its player community.
• Legal obligations: Identity verification, age checking and transaction monitoring are carried out to comply with applicable legal and compliance requirements.
• Consent: Marketing communications and optional personalisation features are only activated where you have given explicit consent. You can withdraw this consent at any time by contacting support.

6 Sharing Your Data

zs111 does not sell your personal data. We share information with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processing partners receive the financial information necessary to process your PKR transactions. These partners operate under their own privacy and security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers receive document images and personal details for the sole purpose of completing identity checks required during account verification.
• Fraud detection and security vendors: Risk management and fraud prevention tools integrated into the platform may process technical data such as IP addresses, device identifiers and behavioural patterns to protect the platform and all players.
• Game content providers: Third-party game studios and live casino providers receive session data necessary to deliver their games within the zs111 platform. They do not receive your full personal profile.
• Legal authorities: We may disclose personal data to law enforcement or regulatory authorities if required to do so by applicable law, court order or to protect the rights and safety of zs111 and its users.

7 Payments & PKR Transaction Data

All financial transactions on zs111 are conducted in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or another supported method, we collect the transaction reference, amount, date and the payment method identifier associated with your account.

We do not store full card numbers, mobile wallet PINs or internet banking passwords on our servers. Payment authentication is handled entirely by the respective payment provider's own secure systems. zs111 only receives a transaction confirmation and reference once a payment has been authorised.

Transaction records are retained for the period required to manage your account, resolve disputes and comply with applicable financial record-keeping requirements. After this period, financial data is either deleted or anonymised.

8 Cookies & Tracking Technologies

zs111 uses cookies and similar tracking technologies to make the platform function correctly and to understand how players use our services. Here is a breakdown of the types of cookies we use:

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies will prevent the platform from functioning correctly and you will not be able to log in or place bets. zs111 does not use cookies to serve third-party advertising.

9 Data Security

zs111 applies industry-standard security measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the zs111 platform.
• Encrypted storage for sensitive account data including passwords, which are hashed and never stored in plain text.
• Access controls that restrict which staff members can view personal player data, limited to those with a genuine operational need.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Automated monitoring for suspicious login attempts, unusual transaction patterns and potential account takeover activity.
• Two-factor authentication options available to players who wish to add an extra layer of security to their account login.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal information, zs111 will notify affected players promptly and take immediate steps to contain and investigate the incident.

You play an important role in keeping your account secure. Use a strong, unique password for your zs111 account, never share your login details with anyone, and contact support immediately if you notice any unauthorised activity on your account.

10 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to allow for dispute resolution, fraud investigation and compliance with applicable record-keeping requirements.

• Active account data — retained for the full duration of your account and updated as necessary.
• Transaction and financial records — retained for the period required by applicable financial compliance standards from the date of the transaction.
• Identity verification documents — retained for the period required following account closure or the completion of the verification process, then securely deleted.
• Support communications — retained for a reasonable period to allow follow-up and quality review, then deleted.
• Gaming and activity logs — retained in anonymised or aggregated form for platform analytics after the detailed retention period has expired.

When personal data is no longer required for any of the above purposes, it is either permanently deleted from our systems or anonymised so that it can no longer be linked back to you as an individual.

11 Your Rights

As a user of the zs111 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 14.

12 Minors

zs111 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires players to confirm they are 18 or older, and we conduct age verification checks as part of the account process.

If we become aware that personal data has been collected from a minor, we will immediately suspend the relevant account, delete the data collected and forfeit any associated balance. If you believe a minor has registered an account on zs111, please contact our support team immediately so we can take prompt action.

13 Changes to This Policy

zs111 may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce, or updates to applicable legal requirements. The date of the most recent revision is always shown at the top of this page.

When significant changes are made to this Policy, we will notify active players through the platform or via their registered contact details where practically possible. Continued use of zs111 following any update to this Policy constitutes your acceptance of the revised version.

We encourage you to review this Privacy Policy periodically so you are always aware of how your personal data is being handled. If any update concerns you, please contact our support team before continuing to use the platform.

14 Contact Us

If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, our support team is available around the clock to help.

For responsible gaming concerns, self-exclusion requests or deposit limit adjustments, please visit the Responsible Gaming page. For a full overview of the rules governing your account, see our Terms and Conditions.